Last updated: 17 Mar 2026
By using the website, the user acknowledges that they have read the below terms and consents to them.
Our Credit Guide explains how our broking services work, how we're paid, and your rights including how to make a complaint. We'll also provide this to you directly before we give you any credit assistance.
Validity of assessment
The Loan Savings Report is valid for 15 days from the assessment date, or until product terms change, or until we find a better option, whichever comes first. The total loan cost is a projection based on our understanding of long-term costs at the time of assessment. It’s not a guarantee of future costs.
Your information
Your assessment is based on the information you provide and market data at the time. If anything is inaccurate or incomplete, it may affect loan eligibility, cashback amounts, or savings calculations. If your circumstances change before settlement, for example, a change in employment, new debts, or a change to your financial position, please let us know immediately so we can update your assessment.
Cashback
For eligible loans, we share a portion of the commission we receive from the lender as a cashback to you. This reduces the overall cost of your loan but does not change your interest rate or the lender’s fees.
How the cashback is calculated
Your cashback each year is the greater of:
* the difference between the total cost of the benchmark loan and the recommended loan, or
* the trail commission we receive,
calculated over a one-year period. If the benchmark-vs-recommended difference is negative in any year (for example, due to a large one-off lender cashback), that negative balance carries forward and is offset against the following year's calculation.
Cashback calculations are based on assumptions agreed with you, including your estimated offset balance. These assumptions are set out in your Loan Savings Report and are used as the minimum basis for calculating your cashback.
When you get paid
Cashback is paid annually based on your net loan balance (loan amount minus offset and redraw balances) over the previous 12 months, starting in month 13. For example: 1st cashback in month 13, 2nd in month 25, and so on.
Notification
We’ll notify you at least 14 days before each cashback payment with a breakdown of how the amount was calculated.
Eligibility
Cashback applies to settled loans with a net balance of $500,000 or more. The estimates in the Loan Savings Report are based on your stated loan amount, offset, and redraw assumptions. The final amount is calculated on your actual balance.
Data access (Open Banking)
To keep your loan optimised, we request read-only access to your loan account information for 12 months at a time through open banking (the Consumer Data Right). This lets us monitor your rate and balance so we can keep your loan competitive.
If you revoke access and don’t restore it within 30 days of us asking, your cashback will be recalculated at the lower of (a) the benchmark-vs-recommended difference or (b) the trail commission, for the period access was unavailable. We’ll contact you before making any change to explain why access is needed.
If your loan is repaid or refinanced elsewhere
Cashback is payable only while your loan is managed by us. If your loan is repaid, refinanced, or transferred to another broker, any unpaid cashback is not payable, because cashback is funded from ongoing commissions received while we manage your loan.
If you choose a different product
You're always free to select a loan other than the one we recommend, and we'll still help with your application. This includes choosing to remain on your current loan if we recommend refinancing. In either case, the cashback will continue to be calculated based on the recommended loan product, not the one you select or remain on. This is because the cashback reflects the savings our recommendation delivers compared to the benchmark. If the product you choose (or stay on) has a higher total cost, the cashback won't increase to cover that difference. Before you make a final decision, we'll show you a side-by-side comparison of the total cost for both our recommendation and any alternative you're considering.
Quarterly checks
For variable-rate loans, we reassess your benchmark and cashback every 3 months or after any RBA rate change. For fixed-rate loans, we reassess when your fixed period ends. If anything changes, we’ll send you an updated savings analysis.
Annual review
We conduct a full review every 12 months to confirm that your loan continues to meet your needs. We’ll contact you to walk through the results and discuss any recommended changes.
Refinancing recommendations
If we find a loan that could meaningfully reduce your total cost (after accounting for switching costs, cashback, and your time), we’ll present a comparison and recommend you consider switching. You’re never obligated to refinance, it’s always your decision. If refinancing does not proceed for any reason, whether by choice or because a suitable loan is not available, cashback payments on that loan will cease once total cashback paid reaches 50% of total commission (upfront and trail) received by us in connection with that loan. If a different cap is specified in your Loan Savings Report, that cap applies.
Changes to these terms
We may update these terms from time to time. If we make a change that affects your cashback or our obligations, we’ll give you at least 30 days’ notice and explain how it impacts you.
Complaints
If you're not happy with any part of our service, please contact us. Our full complaints process is set out in our Credit Guide. If we can't resolve your complaint, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA) at www.afca.org.au or on 1800 931 678.
Governing law
These terms are governed by the laws of New South Wales and the Commonwealth of Australia.
We collect and handle your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). When you use our website, we may collect personal information such as your name, contact details, and loan enquiry details to respond to your enquiry and provide our services. We will not sell your personal information to third parties. During the application process, you’ll be asked to review and consent to a detailed privacy disclosure which covers how your information is collected, used, disclosed, and stored in connection with your loan application. That consent, once given, supersedes this section. If you have questions about how we handle your information, contact us at info@monetas.com.au.
I consent to receiving credit assistance documentation and loan application information electronically. I acknowledge and agree that paper documents may no longer be given, electronic communications must be regularly checked for documents and this consent to receive electronic communications may be withdrawn at any time.
I consent to you obtaining Personal Information, financial information and Credit Information about me by way of video conference and/or by way of audio conference for the purpose of arranging or providing credit, providing credit assistance or insuring credit and give my permission for that video and/or audio conference to be recorded and provided to a credit provider, insurer or government agency for this purpose.
