Last updated: 21 September 2026
By using the website, the user acknowledges that they have read the below terms and consents to them.
Our Credit Guide explains how our broking services work, how we're paid, and your rights including how to make a complaint. We'll also provide this to you directly before we give you any credit assistance.
Validity of assessment
The Loan Savings Report is valid for 15 days from the assessment date, or until a lender changes the rate, fees or terms of a loan in the Report, whichever comes first. If it stops being valid sooner, we’ll tell you and send you a new Report at no cost.
The total loan cost is a projection based on our understanding of long-term costs at the time of assessment. It’s not a guarantee of future costs.
Your information
Your assessment is based on the information you provide and market data at the time. If anything is inaccurate or incomplete, it may affect loan eligibility, cashback amounts, or savings calculations. If your circumstances change before settlement, for example, a change in employment, new debts, or a change to your financial position, please let us know immediately so we can update your assessment.
Cashback
We pay the Benchmark Cashback out of the commission the lender pays us while we manage your loan. We may also offer other cashbacks. If we do, your Loan Savings Report sets out the amount and the terms.
How the cashback is calculated
Your Benchmark Cashback for each three-month payment period is the greater of:
* the difference between the total cost of the benchmark loan and the recommended loan, or
* the trail commission we receive,
over that payment period. If the difference is negative in a period, for example because of a large one-off lender cashback, it carries forward against the next period.
Cashback calculations are based on assumptions agreed with you, including your estimated offset balance. These assumptions are set out in your Loan Savings Report and are the minimum basis for calculating your cashback. If we need to change one, we’ll tell you 30 days beforehand and explain why. A change never affects a cashback you’ve already earned.
Eligibility
The Benchmark Cashback applies to settled loans with a net balance of $500,000 or more. We test your balance at the end of each payment period. If it’s under $500,000 for a period, nothing is payable for that period, but you stay eligible for later ones.
When you get paid
We pay the Benchmark Cashback a month after settlement, and then every three months thereafter in arrears, by transfer to an Australian bank account in your name. For example, the month 4 payment covers months 1 to 3, and the month 25 payment covers months 22 to 24. Nothing is earned after month 24 and cashback payments stop 25 months after settlement.
The first payment is an advance on your future Benchmark Cashback payments. Your Loan Savings Report sets out the advance amount. Later payments start once the total passes the advance. If your Benchmark Cashback never passes it, you keep the difference and we won’t ask you to repay it. For each payment we’ll give you a breakdown of how we worked the amount out, including the benchmark loan and the balances we used. If you think it’s wrong, tell us and we’ll check it.
Home loan data
We need your loan balance to work out the Benchmark Cashback. You can share it through open banking, or send us a loan statement. We’ll request this 7 days before the payment is due.
If we don’t have open banking data, we’ll ask you for a statement. Send it within 7 days, dated no more than 15 days earlier and covering the last three months. Without it we can’t calculate the payment. If the information is delayed, we make the payment at the next payment period. No interest is payable for delays in payment.
If your loan is repaid or refinanced
The cashback rewards you for staying with us. We pay it only while your loan is managed by us. If your loan is repaid, refinanced, or transferred to another broker or a lender directly before a payment date, that payment and any later ones aren’t made. If you refinance through us, your Benchmark Cashback starts again on the new loan from its settlement date, on the terms in your new Loan Savings Report.
If you choose a different product
You’re always free to select a loan other than the one we recommend, and we’ll still help with your application. In that case the Benchmark Cashback is still calculated on the loan we recommended, not the one you select. If you already have a settled loan with us and you choose to stay on it when we recommend refinancing, your Benchmark Cashback continues on the same basis.
This is because the cashback reflects the savings our recommendation delivers compared to the benchmark. If the product you choose (or stay on) has a higher total cost, the cashback won’t increase to cover that difference. Before you make a final decision, we’ll show you a side-by-side comparison of the total cost for both our recommendation and any alternative you’re considering.
Ongoing reviews
For variable-rate loans, we reassess your benchmark and cashback before every Benchmark Cashback payment or after any RBA rate change. For fixed-rate loans, we reassess when your fixed period ends. If anything changes, we’ll send you an updated savings analysis. We conduct a full review every 12 months to confirm that your loan continues to meet your needs. We’ll contact you to walk through the results and discuss any recommended changes.
Refinancing recommendations
If we find a loan that could meaningfully reduce your total cost over your remaining term, after accounting for switching costs and your time, we’ll present a comparison and recommend you consider switching. You’re never obligated to refinance, it’s always your decision. If you decide not to, it doesn’t reduce, delay or cancel any cashback.
Tax
We don’t charge GST on cashbacks. A cashback or referral reward may affect your tax position, especially if your loan is for an investment property. We’re not tax advisers and recommend you get your own advice.
Changes to these terms
We may update these terms to reflect a change in the law, in the services we offer, or in the commission a lender pays us. If we make a change that affects your cashback or our obligations, we’ll give you at least 30 days’ notice and explain how it impacts you. See “Changes to the referral program” below for how we change the referral program.
Complaints
If you're not happy with any part of our service, please contact us. Our full complaints process is set out in our Credit Guide. If we can't resolve your complaint, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA) at www.afca.org.au or on 1800 931 678.
Governing law
These terms are governed by the laws of New South Wales and the Commonwealth of Australia.
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I consent to receiving credit assistance documentation and loan application information electronically. I acknowledge and agree that paper documents may no longer be given, electronic communications must be regularly checked for documents and this consent to receive electronic communications may be withdrawn at any time.
I consent to you obtaining Personal Information, financial information and Credit Information about me by way of video conference and/or by way of audio conference for the purpose of arranging or providing credit, providing credit assistance or insuring credit and give my permission for that video and/or audio conference to be recorded and provided to a credit provider, insurer or government agency for this purpose.
Anyone aged 18 or over can refer someone to us, except our staff. You can refer anyone who isn’t already our client and hasn’t already been in touch with us about a home loan. You can’t earn a reward on a loan where you’re a borrower or guarantor, or on a loan to a company or trust you control.
How to refer someone
Give them our contact details. Ask them to mention your full name, and that you referred them, when they first get in touch. If they don’t mention you then, we can’t pay a reward. When you pass on our details, you must also tell them that we’ll pay you a reward if they apply for a home loan through us. The law requires referrers to tell people this. Just pass on our details. Don’t give them advice about loans or lenders, or help them fill in forms or gather documents. If you do more than refer, you may need a credit licence yourself.
Your referral reward
We pay a reward for each person you refer who lodges a home loan application through us, based on their net loan amount:
• under $1,000,000: $500
• $1,000,000 to $2,000,000: $750
• over $2,000,000: $1,000.
The net loan amount is the total applied for in the application when it’s lodged, including all loan splits, less the starting offset or redraw balance in their Loan Savings Report at that time. We pay one reward for each referral, even if the person you refer lodges more than one application. People who apply together count as one referral. There’s no limit on how many people you can refer.
When you earn a referral reward
You earn the reward once the application is lodged with a lender. It doesn’t need to be approved or settle. The application must be genuine, which means it’s made to get the loan. An application made only to earn a reward doesn’t count. We’ll ask the person you refer for permission to tell you they’ve applied. If they don’t give permission, we can’t pay the reward.
When you get your referral reward
If you receive cashback from us, we add the reward to your next cashback payment after the application is lodged. If you don’t, or if no cashback payment is due within three months after lodgement, we’ll pay it within those three months by transfer to an Australian bank account in your name. If you receive cashback, the reward is separate from it. It doesn’t count towards the advance described under “When you get paid”, and we pay it whether or not your loan meets the $500,000 threshold under “Eligibility”. Once you’ve earned a reward, we’ll pay it even if your own loan is later repaid or refinanced.
Changes to the referral program
We may change or end the program. We’ll publish any change on this page, with the date it takes effect. A change doesn’t affect a reward for someone who first contacted us before that date.
These terms were updated on 21 September 2026. The previous version, which applied from 17 March 2026, is kept for reference.
