Frequently Asked Questions

Question 1

How much does it cost to use Monetas?

Accepted Answer

It costs you nothing. We’re paid a commission by the lender when your loan settles. We share how much we are paid in your Credit Proposal.

Question 2

Where do my savings come from?

Accepted Answer

Your savings usually come from two places: a cheaper loan than the one you currently have, and cashback — we give part of our commission back to you.

Question 3

How is my cashback calculated?

Accepted Answer

We start by finding the lowest-cost loan that fits your needs across the 75+ lenders we search — even if it’s from a lender we don’t work with. This is the benchmark. Then we find the closest match from the lenders we can access. If our recommended loan costs more than the benchmark, we refund the difference from our commission so you pay no more than the benchmark cost. At a minimum, you’ll always receive a cashback equal to the trail commission.

Question 4

How can you assure savings?

Accepted Answer

Three ways. First, we search across 75+ lenders to find you a genuinely competitive rate. Second, we pass 100% of our trail commission back to you, reducing your all-in rate further. Third, we back it with our Savings Commitment: if you find a lower total-cost loan elsewhere, we'll pay you $1,000. Even if your current loan is already well-priced, our cashback means you'll pay less than you would staying where you are or going through a traditional broker.

Question 5

Can I choose my lender?

Accepted Answer

Absolutely. We’ll recommend what we believe offers the best overall value for you, but you’re free to choose any product you prefer. Just note — choosing a different loan may mean a smaller saving.

Question 6

How can you offer larger savings than others?

Accepted Answer

We use AI and open banking technology to automate loan comparisons, document collection, and compliance checks. This reduces our costs — and we pass those savings on to you through cashback.

Question 7

What if interest rates change or better loans become available later?

Accepted Answer

We keep monitoring your loan and the market. If a new product could save you money, we’ll alert you and help you refinance easily.

Question 8

How do I know you’re not biased toward certain lenders?

Accepted Answer

We compare over 75 lenders, including many who don’t pay us a commission. We’re independently owned — not by any lender — and we back our promise with our Savings Commitment: If you find a lower total-cost loan elsewhere, we’ll pay you $1,000.

Question 9

Why should I trust Monetas?

Accepted Answer

We’re fully licensed and regulated under Australian law: Australian Credit Licence 389087 | Credit Representative 565680. We’re also insured, compliant with the National Consumer Credit Protection Act, and a member of the Mortgage & Finance Association of Australia (MFAA). Your data is protected under strict privacy and security standards. And you don’t need to take our word for it — only proceed when you’re confident we can save you money.

Question 10

How do you compare with a local mortgage broker?

Accepted Answer

Your local broker might know your area — but we scan a wider range of lenders and products. That scale helps us find better total-cost outcomes, not just good rates. You can talk to us by phone, video, or email anytime. If you’re unsure, you can even compare our offer with your local broker’s and see who comes out ahead.

Question 11

Can't I just call my bank and ask for a better rate?

Accepted Answer

You can, and sometimes it works. Banks typically offer 0.10–0.20% off to retain you. But they rarely volunteer their sharpest pricing, they offer just enough to stop you leaving. Even after a retention discount, you'd likely still be overpaying.

Question 12

Will refinancing hurt my credit score?

Accepted Answer

When you apply for a new loan, lenders record an enquiry on your credit file. If you refinance and nothing else in your financial situation has changed, it usually has minimal or no impact on your credit score.

Question 13

Are you just another “cash-back” broker?

Accepted Answer

No. Cash-back brokers typically refund only the trail commission. We go much further — not only do we refund the trail commission but we also provide additional cashback to match the benchmark, which is the lowest-cost loan we can find that also meets your needs.

Question 14

What types of customers can use Monetas?

Accepted Answer

Anyone looking to refinance to a cheaper home loan, or get a new home loan at a competitive total cost. We help homeowners, property investors, and first-home buyers across Australia.

Question 15

What’s the catch?

Accepted Answer

There isn’t one — but here are some key details: You must be eligible for the recommended loan. If your circumstances have changed significantly since your original loan, such as reduced income or higher debt, refinancing may not be available, or may not lower your costs. Cashback is paid every 3 months for 2 years, starting a month after each settlement (each refinance is a new settlement), as long as your loan remains active through Monetas. To keep your loan optimised, we re-check your benchmark and cashback periodically. If there’s a change in your cashback or total cost, we’ll send you an updated savings analysis so you always know where you stand. Full details are in our Terms & Conditions.

Question 16

How do I get started?

Accepted Answer

Just click “Get Started”. We’ll ask for a few details about your current loan or what you’re looking for, then show you your potential savings and next steps.

Ready to save tens of thousands on your home loan?